Digital, AI & telehealth advisory · Perth, WA
AI that answers the phone. Tools shaped around your workflows. Telehealth that runs like clockwork. We help established practices and first-time healthcare founders build businesses where the technology quietly works, and patients feel the difference.
(Who we help)
Clinicians & practices
For GP, specialist and allied health practices that want support optimising their setup. We find the friction in your front desk, systems and patient journey, then fix it with AI, automation, better tools and telehealth that fits how you already work.
New healthcare ventures
Healthcare runs on rules, systems and trust that take years to learn. We bring that know-how from day one: the operating model, compliance, technology and patient experience, so you can launch something safe, compliant and genuinely good to use.
(Our approach)
Most clinics don't need more software. They need the right systems, set up properly, around the way they already work so the business behind the care is as strong as the care itself.
Prax Health Advisory is a hands-on consultancy for healthcare businesses. We listen first, design around your team, then build and support what we recommend.
Nothing is off the shelf. Every tool, workflow and telehealth model is fully customised to your clinic, your patients and your numbers, with a scope we agree together and plain-English advice throughout.
(Ways to work together)
Tailored to a scope we agree together before any work begins, so you know exactly what you're getting.
Ongoing operational support for practices that want a partner beside them, month to month.
(01) Service
Underpinning a stronger business foundation.
From your first AI tool to a fully automated front desk, we help clinics adopt technology that actually fits. We find where AI genuinely helps, build exactly what you need, and leave out what you don't.
A clear, staged plan for where AI genuinely helps your clinic, and where it doesn't. Safe, private and practical.
Answer every call, book after hours and handle routine questions in your clinic's voice, with the right things always escalated to your team.
Dashboards, intake forms, referral trackers and internal apps, designed around how your team actually works.
Fast, clear and compliant websites that turn searches into appointments.
Recalls, reminders, reporting and document handling. The repetitive admin, handled.
Systems, data and processes set up properly, so the practice can grow without the strain.
(02) Service
From first setup to a service that grows.
Whether you're adding telehealth to an existing practice or building a telehealth-first service, we design the whole operation: the technology, the compliance, the people and the patient experience.
We stay with you beyond launch, refining the model as you learn what your patients need and where the service can grow.
Explore telehealth operations in detailPlatforms, workflows, consult models and patient journeys, ready from day one.
Medicare telehealth requirements, privacy, prescribing and clinical governance, built in rather than bolted on.
Rostering, triage, clinician onboarding and the day-to-day running of the service.
Service lines, positioning, partnerships and where to expand next.
From first click to follow-up: journeys that feel personal, even through a screen.
Billing models, pricing, utilisation and leakage, so the numbers hold up.
(Evidence)
We build on published research, not hype. These are the findings that shape our work, and the guardrails we never trade away.
AThe pressure on practices
7in10
Australian GPs report burnout, and most are dissatisfied with their administrative burden.1
70%
of GPs are concerned about their admin workload, up from 60% just a year earlier.2
BTelehealth, done properly
22%
of GP consultations in Australia were delivered by telehealth in 2022, part of more than 45 million telehealth consultations nationally.3
10trials
Across 10 randomised trials, telehealth showed no difference from face-to-face care in emergency department visits, hospital admissions, deaths or other adverse events.3
CSmall changes, real capacity
+14%
more patients attend when they get an SMS reminder (77% versus 68%), at a lower cost per attendance than phone-call reminders.4
16min
less documentation per eight hours of patient care for clinicians using an ambient AI scribe, across 8,581 clinicians in five health systems.5
The study measured time, not safety, which is why we always pair AI scribes with clinician review.
(Founder)
Founder & Principal Consultant · Perth, WA
For years I've seen poor customer experiences and design impact the patient journey. Everyday health consumers have amazing experiences in other sectors, so why not in health?
Hasan is a healthcare strategist and digital health leader, and an Associate Fellow of the Australasian College of Health Service Management. Trained in medical science and health administration, with formal grounding in digital health and IT service management, Hasan makes sure every recommendation is clinically sound, works on a busy Monday morning, and runs on technology that holds up.
Over more than a decade, Hasan has led health organisations through technology adoption, clinical operations redesign and practice optimisation. The common thread is the patient: good design and good operations should make care easier to reach and better to experience.
Education
Certifications
Experience
(Questions)
The questions clinic owners and first-time founders ask us most.
We find where technology will genuinely save your clinic time, then design, build and support it. That might be an AI receptionist, automated recalls and reminders, a custom intake or referral tool, a new website or a telehealth service. Every recommendation is tailored to how your practice already works.
It can be, with the right guardrails. Ahpra's guidance is clear that practitioners stay responsible for care, must check anything AI writes into a record, and generally need a patient's informed consent when an AI tool uses their personal information. We design every tool so clinicians make the clinical decisions and anything urgent always reaches a person.
For many consultations, the evidence is reassuring. A 2025 review of 10 randomised trials found no difference between telehealth and face-to-face care in emergency department visits, hospital admissions, deaths or other adverse events. Telehealth still isn't right for every situation, so a well-run service has clear rules for when patients need to be seen in person.
Yes. Plenty of Australian clinics and telehealth services are owned and run by people who aren't clinicians. The key is setting it up properly: registered practitioners delivering care, sound clinical governance, compliance with Medicare, Ahpra advertising and privacy rules, and systems patients can trust. That's the gap we help you close.
Yes. We're based in Perth and work in person across Western Australia. Digital, AI and telehealth projects can be delivered remotely wherever you are.
No. We're vendor-agnostic. We get clear on exactly what needs to be built before any vendor is engaged, so every tool is chosen on merit and fits what you actually need.
It starts with a 30-minute discovery call, with no obligation. Most work is then a project with a scope we agree together up front. For practices that want ongoing help, we also offer a monthly retainer for operational support.
Want more depth? Read our evidence-based insights on telehealth safety and using AI in practice.
(03) Book a conversation
A relaxed 30-minute call to understand where you are and where you'd like to be. No pitch deck, no obligation.
You'll speak directly with Hasan Jehangir, Founder & Principal Consultant.
